Frequently Asked Questions
Curious about our soaps, ingredients, or sustainable practices? You're in the right place
If you don’t find what you’re looking for, feel free to reach out
About Our Ingredients
Why do you only use natural ingredients, and what are the benefits?
Because your skin deserves the best! At Wylder Naturals, we believe in the power of nature. Natural ingredients are gentle, biodegradable, and free from harsh chemicals that can irritate your skin. By using 100% natural, vegan, and cruelty-free ingredients, we ensure our products are safe, effective, and environmentally friendly.
Are your soaps vegan and cruelty-free?
Absolutely. All our products are 100% vegan and cruelty-free. We never use animal-derived ingredients, and there is never any animal testing at any stage of production.
Do your soaps contain artificial fragrances?
No, We’re all about natural essential oils for scents that are pure, refreshing, and never overpowering. These oils provide an authentic scent, as well as many benefits to body and mind, without synthetic additives, which can irritate sensitive skin.
Why do you use palm oil?
We use sustainably sourced, RSPO-certified palm oil for its excellent cleansing properties, rich lather, and long-lasting durability. Palm oil is one of the most efficient crops to produce, requiring less land than many alternatives. Our commitment to sustainability means we only use suppliers who adhere to strict environmental and ethical standards.
Product Features and Usage
How is your soap made?
Our soap is made using a traditional triple-milled process, where it’s milled three times for a smooth, dense bar that lathers luxuriously and lasts longer than typical soaps.
What is triple-milled soap, and why is it better?
Triple-milling removes excess moisture and air, resulting in a dense, long-lasting soap bar with a consistently smooth texture and rich lather.
Where are your soaps made?
Right here in Somerset, UK, with all production powered by solar energy.
How long does a bar of soap last?
That depends on how much you love using it! A 120g bar typically lasts 4-6 weeks with daily use. To extend its life, store your soap on a well-draining dish to prevent it from sitting in water.
Are your products suitable for sensitive skin?
Our gentle formulations are free from harsh chemicals, making them ideal for sensitive skin. For extra care, try our Unscented with Coconut Milk & Shea Butter bar or our lightly exfoliating Hemp & Patchouli with Spinach Scrub.
Can I use your soap on my face or hair?
Yes, our soaps are gentle enough for both face and body. If you're concerned about sensitivity, stick to exfoliant-free options like Unscented with Coconut Milk & Shea Butter.
Can I use your soap as a shampoo?
Some of our customers use our soaps as a solid shampoo and love the results. That said, how well it works can depend on your hair type and personal preference.
Purchasing and Orders
Do you offer bulk or wholesale options?
Yes, we offer wholesale options for retailers. Visit our Wholesale Page or get in touch directly for more details.
What is your refund policy?
We offer a 100% satisfaction guarantee. If you’re not happy with your order, email your order number to joe@wyldernaturals.com, and we’ll make it right.
When will my order arrive, and how can I check the status?
Orders placed before 2 PM are dispatched the same day via Royal Mail Tracked 48. You’ll receive a tracking number once your order ships.
How do I manage my subscription?
If you’ve placed an order using our Subscribe and Save option, you can manage, pause, or cancel your subscription via the link provided in your confirmation email. For further help, check out our Subscription page or email joe@wyldernaturals.com.
Can I try a sample before purchasing?
We’d love for you to experience Wylder Naturals firsthand! Get in touch, and we’ll be happy to send samples your way.